Results of the indicators which reflect the fulfillment of the commitments collected in the Services and Commitments Charter of Hydrologic Cycle

In May 2020 has been approved the new Services Charter of the Area of Hydrologic Cycle. In this charter are collected both the provided services and the acquiesced commitments for clients, and it is stablished a serial of control indicators. Find collected below the indicators’ results in 2020:

Results of the indicators at December 31^st 2020:

INDICATOR	RESULT 2020
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding grants tramitation	92,50%
% technical documents drawn up by the Hydrologic Cycle technicians within deadline	80,49%
% hydraulic works executed and completed within deadline	90,91%
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding executed hydraulic works	100%
annual investment for expansion and maintenance of the Provincial Remote Management System	663.974,18 €
% technical reports and studies elaborated within deadline	60%
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding technical reports and studies	100%
% information requests answered in less than 7 days	100%
number of annual publications on Facebook	112
number of annual news on the Hydrologic Cycle website	25