Hydrologic Cycle

Diputación de Alicante

Results and commitments

Results of the indicators which reflect the fulfillment of the commitments collected in the Services and Commitments Charter of Hydrologic Cycle

In May 2020 has been approved the new Services Charter of the Area of Hydrologic Cycle. In this charter are collected both the provided services and the acquiesced commitments for clients, and it is stablished a serial of control indicators. For 2019, below are collected the indicators’ results of the former Services and Commitments Charter , edited in 2015 and in force in 2019:

triptico carta compromisos 1
triptico carta compromisos 2

Results of the indicators at  December 31st 2019:
 

 

INDICATOR
RESULT 2019
% compliance of hydraulic works implementation deadlines
76,64%
number of drafted and sent technical assistances
7
% technical advisories written in deadline
85,71%
number of disseminated publication copies
1,864
number of published news
28
% information requests responded in less than 7 days
100%
% customer satisfaction regarding tramitation and concession of subventions
100%
% customer satisfaction regarding executed works
100%
% customer satisfaction regarding technical assistance
100%
% customer satisfaction regarding the hydrologic information provided
100%
number of followers in social networks
5,956 (Facebook)
1,329 (Twitter)
reach of publications in social networks
229,666 (Facebook)