Hydrologic Cycle

Diputación de Alicante

Results and commitments

Results of the indicators which reflect the fulfillment of the commitments collected in the Services and Commitments Charter of Hydrologic Cycle

In May 2020 has been approved the new Services Charter of the Area of Hydrologic Cycle. In this charter are collected both the provided services and the acquiesced commitments for clients, and it is stablished a serial of control indicators. Find collected below the indicators’ results in 2020:

Carta Servicios 2020_exterior
Carta Servicios 2020_interior

Results of the indicators at  December 31st 2020:
 

INDICATOR
RESULT 2020
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding grants tramitation
92,50%
% technical documents drawn up by the Hydrologic Cycle technicians within deadline
80,49%
% hydraulic works executed and completed within deadline
90,91%
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding executed hydraulic works
100%
annual investment for expansion and maintenance of the Provincial Remote Management System
663.974,18 €
% technical reports and studies elaborated within deadline
60%
% satisfaction surveys with a “satisfied” or “very satisfied” service rating regarding technical reports and studies
100%
% information requests answered in less than 7 days
100%
number of annual publications on Facebook
112
number of annual news on the Hydrologic Cycle website
25